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Browse our most frequently asked questions.
We’ve got clear answers to help gym owners and fitness professionals get started, post jobs, find work, and more.
General inquiries FAQ's
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Where can I cancel or edit a project/task I posted?
You can manage your active listings from your Dashboard → My Jobs section. If a task or project hasn’t been accepted yet, you can cancel or edit it freely. If it has already been accepted, you’ll need to contact support to request a cancellation or adjustment.
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Are refunds available if I cancel a project or membership?
All memberships and service fees are non-refundable unless a written exception is granted by our support team. If you cancel a project after it’s been accepted by a fitness professional, refunds are only considered on a case-by-case basis
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When are you coming to my city?
We’re rolling out city by city to ensure strong, local connections between gym owners and fitness professionals. While we can’t guarantee exact launch dates yet, joining the waitlist helps us prioritize where to go next. The more interest from your city, the sooner we’ll launch there!
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How can I join the waitlist?
If you missed the popup, you can still join the waitlist by clicking here or visiting our Waitlist Page in the site menu. We’ll notify you as soon as Strength Connect launches in your area!
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How long does it take to receive payment after completing a job?
Fitness professionals can request payment immediately after completing a job and submitting a review. Payouts are typically processed within 3–5 business days, with a minimum withdrawal amount of $25.
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